Charter's your friend. They are. Really. Two examples on how they're the bestest ever:
1) We've been waiting for an HD-capable PVR ever since we upgraded our service to include HD channels for our sweet new TV. Unfortunately, they were out of HD-capable boxes and it would be a six week wait. Six weeks later, it turned into an additional month to six month wait. "There's none in the county," we were told. Finally, a month later, today we get a letter saying the PVRs are in and we should call within seven days to make sure we're still interested. So we call the number, no one is there. After Kris hits every button to talk to someone, Tony picks up. She inquires about the letter and how we get our PVR. Without even checking his database, he immediately responds that there are none in Wisconsin. (Here's the best part.) He goes on to say how awesome his two PVRs are. "HE COULDN'T LIVE WITHOUT THEM." Um, Tony, HOW ABOUT GIVING US ONE OF YOURS, GENIUS!" Thanks for your help, jackass.
2) A co-worker of Kris' performed an experiment with the Charter customer service. To inquire about a billing error, a roommate dialed the service number, and followed the prompts for billing inquires. Soon after, the co-worker called the same service number, but followed the prompts for new service. While the roommate was still waiting for some one to take her call, the co-worker was immediately helped by a live person. She simply handed the phone to her roommate and she got her dispute resolved quickly.